Refund Eligibility
Refund options depend on the ticket category selected during your booking. Each ticket type may have different cancellation and refund conditions.
- Basic Ticket: Non-refundable after purchase. Changes may not be available once the booking is confirmed.
- Standard Ticket: Eligible for a partial refund when cancelled before the allowed cancellation period. Service charges may apply.
- Flexible Ticket: Refundable before departure according to the applicable ticket conditions.
- Premium Ticket: Offers maximum flexibility with refund and modification options before scheduled departure.
Cancellation Deadlines
- More than 7 days before departure: Maximum refund eligibility based on ticket type.
- 2–7 days before departure: Partial refund may apply depending on booking conditions.
- Less than 24 hours before departure: Refund availability may be limited or unavailable.
- No-show: Unused tickets may become invalid and are generally not refundable.
Train Delays & Service Disruptions
If your scheduled train service is cancelled or significantly disrupted by the operating rail provider:
- Refunds or alternative travel options may be available according to the provider's policies.
- TicketMyRail will notify customers when updated travel information is received.
- Our support team will assist with available rebooking options.
- Approved refunds are processed back to the original payment method.
- TicketMyRail is not responsible for additional expenses such as accommodation, meals, or missed connections unless required by applicable regulations.
Ticket Changes & Exchanges
Some ticket categories allow changes before departure. Availability and applicable charges depend on your selected ticket type.
- Travel dates or times may be changed on eligible tickets before departure.
- Additional charges may apply if the new ticket price is higher.
- If the new ticket price is lower, any remaining balance will be handled according to ticket conditions.
- Passenger details cannot always be modified after booking confirmation.
How to Request a Refund
To request a refund or make a ticket change, please contact TicketMyRail support with your booking details.
Please provide your booking reference number, passenger name, and travel details to help us process your request quickly.
Refund Processing Times
- Credit/Debit card refunds: 5–10 business days.
- Digital travel credits: Issued within 24–48 hours where applicable.
- Bank transfer refunds: Processing time may vary depending on your financial institution.
Travel Insurance
We recommend purchasing travel insurance to protect your journey against unexpected events such as cancellations, delays, medical emergencies, or travel interruptions.
Contact
For refund-related enquiries, contact us:
1-833-541-2720
or
enquiry@ticketmyrail.com
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