Information We Collect
We collect information that you provide directly to us and information collected automatically when you use our website and services.
Personal Information You Provide:
- Full name and passenger details required for ticket reservations
- Email address, phone number, and billing information
- Payment details processed securely through trusted payment providers
- Travel preferences and special assistance requirements
- Messages and communications sent through email, phone, or contact forms
Information Collected Automatically:
- IP address, browser type, device information, and operating system
- Pages visited, website activity, and interaction data
- Cookies and similar technologies used to improve website performance
- General location information based on network data
How We Use Your Information
We use the information we collect to:
- Process and manage your train ticket bookings
- Send booking confirmations, digital tickets, and travel updates
- Process payments, cancellations, and eligible refunds
- Provide customer support and respond to your requests
- Send promotional offers and updates when you have provided consent
- Improve our website, services, and customer experience
- Detect fraud, maintain security, and comply with applicable regulations
Sharing Your Information
TicketMyRail does not sell your personal information. We may share information only when necessary to provide our services:
- Rail service providers — to complete reservations and issue tickets
- Payment processors — for secure payment processing
- Technology partners — including hosting, analytics, communication, and support providers
- Legal authorities — when required by applicable laws or legal requests
All service providers are required to maintain appropriate security measures and use information only for approved purposes.
Cookies
We use cookies and similar technologies to improve website functionality, remember user preferences, analyze traffic, and enhance your booking experience.
You can manage cookie settings through your browser at any time.
- Essential Cookies: Required for website features and booking functionality
- Analytics Cookies: Help us understand website usage and improve performance
- Preference Cookies: Remember your settings and improve your experience
Data Security
We use security measures including SSL encryption, secure servers, access controls, and monitoring systems to protect your personal information.
Payment information is processed securely through trusted payment providers and is not stored on our servers.
Your Privacy Rights
You may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data where applicable
- Withdraw consent for marketing communications
- Contact a relevant privacy authority if you have concerns
To exercise your privacy rights, contact us at
enquiry@ticketmyrail.com
.
Children's Privacy
TicketMyRail services are not intended for children under the applicable legal age. We do not knowingly collect personal information from children without appropriate consent.
If you believe such information has been collected, please contact us.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements.
Updated versions will be published on this page with the revised effective date.
Contact Us
For privacy-related questions, please contact our support team:
